Relationship Banking Specialist | Hybrid Teller & Advisor

Benefit Plans Administrative Services, Inc.; Whitehall (Lehigh County); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. is seeking a Relationship Banking Representative to serve as a frontline ambassador in a hybrid banking role. You will handle teller and desk duties, open accounts, and educate customers on digital tools to enhance their financial well-being.

Travel to training and support branches as needed. The position emphasizes customer experience, relationship building, and compliance with bank policies while collaborating with internal teams to resolve issues and meet

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal and communication skills.
• Ability to attend training and travel as needed.
• Reliable transportation and flexible hours.

Responsibilities

• Deliver a welcoming customer experience and guide in-branch journeys.
• Open and manage accounts, process transactions, and support service requests.
• Educate customers on digital banking tools and self-service options.
• Balance cash and adhere to policies, procedures, and security standards.
• Collaborate with colleagues to meet branch goals and provide coverage.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Digital literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Banking systems

Digital banking platforms

Job description

Community Financial System, Inc. is seeking a Relationship Banking Representative to serve as a frontline ambassador in a hybrid banking role. You will handle teller and desk duties, open accounts, and educate customers on digital tools to enhance their financial well-being.

Travel to training and support branches as needed. The position emphasizes customer experience, relationship building, and compliance with bank policies while collaborating with internal teams to resolve issues and meet