Hybrid Relationship Banker & Customer Advisor

Community-Financial-System,-Inc.; Kingston (Luzerne County); Hybrid; USD 248,000 - 340,000; Full time

Job summary

Community Financial System, Inc. is seeking a Relationship Banking Representative to deliver a consistent, customer-focused banking experience across teller and desk duties. This hybrid role blends accurate transaction handling with consultative conversations to deepen relationships and trust.

You will educate customers on digital tools, assist with accounts and wire transfers, and coordinate with internal teams to resolve issues while upholding bank policies and security standards.

Qualifications

• High School Diploma or GED required.
• Ability to attend training and travel as needed.
• Reliable transportation.

Responsibilities

• Deliver a welcoming, professional customer experience in-branch.
• Open new accounts, process transactions, and support service requests.
• Educate customers on digital banking tools and features.
• Assist with balance inquiries, card issues, and referrals to specialists.
• Maintain accurate records and adhere to policies and security standards.

Skills

Interpersonal skills

Active listening

Communication

Attention to detail

Digital tools

Microsoft Office

Banking systems

Customer service

Education

High School Diploma or GED

Tools

Banking platforms

Digital banking platforms

Job description

Community Financial System, Inc. is seeking a Relationship Banking Representative to deliver a consistent, customer-focused banking experience across teller and desk duties. This hybrid role blends accurate transaction handling with consultative conversations to deepen relationships and trust.

You will educate customers on digital tools, assist with accounts and wire transfers, and coordinate with internal teams to resolve issues while upholding bank policies and security standards.