Relationship Banking Specialist — Grow Client Solutions

Truist; Charles Town (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid holidays

Job summary

Truist is seeking a client service advocate to build and expand client relationships, offering financial solutions through consultative conversations and referrals. The role blends in-branch service with potential teller duties as needed, supporting sales goals and customer satisfaction.

You'll develop product knowledge, frequently engage with clients, and respond to needs with a proactive, courteous approach. Regular shifts and regional travel may be required as part of coverage.

Qualifications

• High school diploma or equivalent education.
• 2 years of client sales and service experience.
• Experience with sourcing and prospecting for new clients and client relationship building.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.
• Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements.
• Ability to multi-task under time constraints.
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
• Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships.
• Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
• Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
• Advises on consumer lending options and takes loan applications.
• Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Customer service

Education

High school diploma

Associate’s degree or higher

Tools

Microsoft Office

Job description

Truist is seeking a client service advocate to build and expand client relationships, offering financial solutions through consultative conversations and referrals. The role blends in-branch service with potential teller duties as needed, supporting sales goals and customer satisfaction.

You'll develop product knowledge, frequently engage with clients, and respond to needs with a proactive, courteous approach. Regular shifts and regional travel may be required as part of coverage.