Relationship Banking Specialist – Digital-First Client Care

U.S. Bank; Missoula (MT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, building strong client relationships while guiding them through deposit and loan products. You will collect and verify information, explain digital tools, and partner with branch teams to serve clients.

The role requires NMLS registration where applicable, background/credit checks, and a focus on digital-first service with operational excellence across banking channels.

Qualifications

• High school diploma or equivalent.
• Typically <4 years of retail banking experience.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.

Responsibilities

• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options.
• Assess customer needs and recommend suitable banking solutions.
• Provide a consistent optimal client experience across channels.

Skills

Build client relationships

Digital banking knowledge

Client needs assessment

Proactive outreach

Communication skills

Tools

Banking systems

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, building strong client relationships while guiding them through deposit and loan products. You will collect and verify information, explain digital tools, and partner with branch teams to serve clients.

The role requires NMLS registration where applicable, background/credit checks, and a focus on digital-first service with operational excellence across banking channels.