Relationship Banker – Arlington Market: Customer Solutions

Bank of America; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America is seeking a client-focused associate to engage customers in the lobby, educate them about self-service channels, and process cash transactions with precision. The role emphasizes building relationships and identifying solutions aligned with clients' financial goals, while adhering to risk and regulatory standards.

The position requires flexibility to work weekends and extended hours, delivering strong service, cross-selling opportunities, and a seamless client experience across

Qualifications

• Requires strong work ethic and results orientation
• Ability to build and nurture client relationships
• Comfort with learning and using new information and technology
• Proven ability to educate clients on self-service banking options
• Flexible to work weekends and extended hours as needed

Responsibilities

• Engage clients in lobby to educate and assist with self-service banking (mobile, online, ATM)
• Process cash transactions accurately and efficiently for clients
• Develop deep conversations to understand financial goals and connect clients to suitable solutions
• Grow knowledge by collaborating with small business, lending, and investments experts
• Manage center traffic, appointments, and outbound calls effectively
• Drive the client experience and uphold risk and regulatory standards

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Time Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a client-focused associate to engage customers in the lobby, educate them about self-service channels, and process cash transactions with precision. The role emphasizes building relationships and identifying solutions aligned with clients' financial goals, while adhering to risk and regulatory standards.

The position requires flexibility to work weekends and extended hours, delivering strong service, cross-selling opportunities, and a seamless client experience across