Relationship Banking Specialist

NBT Bank; Great Barrington (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

Retirement Plans

Job summary

NBT Bank is seeking a Relationship Banking Associate in Massachusetts. You will deliver high-quality customer service, process routine transactions, and identify opportunities to reference sales to partners. You may assist with basic consumer deposit accounts and work in person or by phone.

The role emphasizes responsiveness, accuracy, and building customer relationships to meet needs and achieve satisfaction.

Qualifications

• Excellent listening & communication skills.
• Ability to identify customer needs and discuss opportunities.
• Organizational and customer-relations skills including problem solving.

Responsibilities

• Process routine transactions accurately and timely.
• Identify customer opportunities and refer to business partners.
• Support for new deposit account opening and CRA involvement.

Skills

Active listening

Communication skills

Customer conversations

Problem solving

Teamwork

Computer literacy

Education

High School Diploma or Equivalent

Tools

None

Job description

NBT Bank is seeking a Relationship Banking Associate in Massachusetts. You will deliver high-quality customer service, process routine transactions, and identify opportunities to reference sales to partners. You may assist with basic consumer deposit accounts and work in person or by phone.

The role emphasizes responsiveness, accuracy, and building customer relationships to meet needs and achieve satisfaction.