Relationship Banking Specialist

Bank of America; Florence (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America is seeking a client-focused associate to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships to meet financial needs and guide clients toward suitable solutions while adhering to bank processes and regulatory requirements.

The role requires the ability to work weekends or extended hours at a financial center location within commuting distance and to collaborate with specialists in lending, small

Qualifications

• Strong customer service orientation and client focus.
• Ability to educate clients on self-service banking tools.
• Willingness to work weekends and extended hours if needed.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions through self-service resources.
• Accurately process cash transactions and maintain accuracy.
• Build relationships to meet clients' financial needs and goals.
• Follow processes and comply with laws and regulations in daily activities.
• Assist with outbound calls and manage center traffic and appointments.
• Drive the client experience and protect the bank’s interests.
• Collaborate with experts in lending, small business, and investments when appropriate.

Skills

Customer focus

Communication skills

Cash handling

Self-service education

Time management

Problem solving

Sales mindset

Team collaboration

Education

High School Diploma or GED

Bachelor’s Degree in Business or related field

Job description

Bank of America is seeking a client-focused associate to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships to meet financial needs and guide clients toward suitable solutions while adhering to bank processes and regulatory requirements.

The role requires the ability to work weekends or extended hours at a financial center location within commuting distance and to collaborate with specialists in lending, small