Relationship Banking Specialist

Southern Bank; Dexter (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Bank in Dexter, MO is seeking a Personal Banker to enhance customer relationships, assist with transactions, and identify referral opportunities. You will welcome clients in the lobby, guide them to the right services, and support cross-selling to achieve branch goals.

You will open accounts, resolve issues, and educate customers on digital channels while representing the bank's values and regulatory standards in daily interactions.

Qualifications

• Demonstrated positive and helpful attitude toward customers
• Good interpersonal communication and ability to speak clearly with customers and colleagues
• Good computer skills and basic banking knowledge
• Excellent customer service skills and a professional demeanor

Responsibilities

• Develops new customer relationships and retains existing ones through cross-selling to meet personal and branch goals
• Participates in welcoming lobby experiences and guides customers to appropriate team members
• Takes ownership of the customer experience, helps with opening accounts, cross-sells products and resolves issues
• Builds relationships through frequent customer interactions and proactive outreach for satisfaction
• Educates customers on using access channels and digital banking tools
• Engages in community events and outreach to raise branch visibility and drive business
• Assists with branch operations, including handling transactions and maintaining security procedures
• Maintains knowledge of bank policies, regulatory requirements and product offerings

Skills

Positive attitude

Interpersonal skills

Communication skills

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Southern Bank in Dexter, MO is seeking a Personal Banker to enhance customer relationships, assist with transactions, and identify referral opportunities. You will welcome clients in the lobby, guide them to the right services, and support cross-selling to achieve branch goals.

You will open accounts, resolve issues, and educate customers on digital channels while representing the bank's values and regulatory standards in daily interactions.