Relationship Banking Specialist

First Mid Bancshares, Inc.; Bartonville (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive health, dental & vision, H

401(k) with employer match + Employee

Generous PTO, paid holidays & parental

Tuition reimbursement & performance‑or

Job summary

First Mid Bancshares, Inc. is seeking a customer-focused banking professional to join our team in a role centered on delivering quality service and processing a range of transactions accurately.

The position emphasizes building relationships with customers, cross-selling banking products, and adhering to compliance and service standards while supporting branch operations and client accounts. Experience in a sales and goal-based environment is preferred, with opportunities for tuition

Qualifications

• Knowledge of banking practices and regulations.
• 2+ years' experience in a sales and goal-based environment.
• 1+ year of banking and/or consumer lending experience.
• Proficiency in account opening processes after training.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Greet customers and make them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Independently opens personal and commercial customer account relationships displaying full knowledge of products and system.
• Opens deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
• Performs changes to existing accounts as requested by the customer.
• Proven ability to proficiently originate consumer loan applications independently.
• Ability to train Tellers or other Universal Bankers on sales and operational duties associated with role.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• May process consumer loan requests.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.
• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintain product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to make referrals to appropriate business lines.
• Proven ability to consistently meet or exceed established goals for the position.

Job description

First Mid Bancshares, Inc. is seeking a customer-focused banking professional to join our team in a role centered on delivering quality service and processing a range of transactions accurately.

The position emphasizes building relationships with customers, cross-selling banking products, and adhering to compliance and service standards while supporting branch operations and client accounts. Experience in a sales and goal-based environment is preferred, with opportunities for tuition