Customer Banking Specialist (Teller I)

First Mid; Peoria (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

Generous PTO, paid holidays & parental

Job summary

First Mid Bank & Trust is seeking a customer service associate focused on delivering quality service, accurately processing deposits, withdrawals, and payments, and upholding security and policy guidelines.

You will open accounts, balance cash drawers, support daily branch operations, participate in promotions, and develop relationships with business partners and customers, while maintaining confidentiality and professional conduct.

Qualifications

• Proficient in Microsoft Office and general computer skills.
• 1+ year of customer service and cash handling experience preferred.
• Successful completion of required compliance and training for basic account opening.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall satisfaction.
• Open accounts including checking and savings, safe deposit box, and related services.
• Balance cash drawer and assist with daily branch duties, ensuring accuracy within policy guidelines.
• Proactively identify ways to improve processes to enhance the customer experience.
• Participate in bank promotions, external community events, and promotional activities.

Skills

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bank & Trust is seeking a customer service associate focused on delivering quality service, accurately processing deposits, withdrawals, and payments, and upholding security and policy guidelines.

You will open accounts, balance cash drawers, support daily branch operations, participate in promotions, and develop relationships with business partners and customers, while maintaining confidentiality and professional conduct.