Relationship Banking Specialist

QNB Bank; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

QNB Bank in Allentown, PA is seeking a Universal Banker to build customer relationships, process transactions, and provide prompt, professional service through consultative selling and cross-selling. The role involves handling deposits, loans, and cash functions with strong compliance and teamwork.

The ideal candidate will have a high school diploma or equivalent, completion of the Universal Banker Certification, and solid communication and arithmetic skills.

Qualifications

• Must have high school diploma or equivalent.
• Complete Universal Banker Certification Checklist.
• Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
• Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
• Must fulfill re-certification of Universal Banker I requirements annually.
• PA Notary
• Ability to solve problems and carry on without supervision.

Responsibilities

• Builds customer relationships by representing QNB to customers in a courteous, confidential, and professional manner, and provides prompt, efficient service through consultative selling and cross-selling.
• Opens, closes, and services all deposit products, able to take and disburse loans.
• Performs branch functions requiring in-depth knowledge of branch transactions and cash handling, including TCR balancing.
• Completes assigned compliance training and ensures adherence to government regulations and QNB procedures.
• Assists in training personnel, may be part of committees, and supports community involvement.

Skills

Consultative selling

Cross-selling

Customer relationships

Interpersonal skills

Communication skills

Team motivation

Problem solving

Notary (PA)

Education

High School diploma or equivalent

Universal Banker Certification

Tools

Teller Cash Recycler

Job description

QNB Bank in Allentown, PA is seeking a Universal Banker to build customer relationships, process transactions, and provide prompt, professional service through consultative selling and cross-selling. The role involves handling deposits, loans, and cash functions with strong compliance and teamwork.

The ideal candidate will have a high school diploma or equivalent, completion of the Universal Banker Certification, and solid communication and arithmetic skills.