Universal Banker - Limerick

QNB Bank; Royersford (Montgomery County); On-site; USD 42,000 - 55,000; Full time

Job summary

QNB Bank in Royersford, PA seeks a Universal Banker to deliver exceptional customer service, process transactions, and promote QNB's service and sales programs. You will open, service, and close deposit products, and support loans and cash handling with accuracy.

The role requires strong communication, interpersonal skills, and the ability to work with minimal supervision, including compliance training, notary duties as needed, and ongoing community involvement.

Qualifications

• High School diploma or equivalent is required.
• Complete Universal Banker Certification Checklist and annual re-certification.
• Strong interpersonal and communication skills with internal and external customers.
• Able to stand for prolonged periods and lift 25–30 pounds.
• Adherence to SAFE Mortgage Licensing Act and related regulations.
• Background check required.

Responsibilities

• Model Q2 Service and Sales programs to achieve goals with quality standards.
• Build customer relationships with courteous, confidential service and consultative selling.
• Evaluate customer needs using open-ended questions and refer to resources.
• Open, close, service all deposit products and take/disburse loans.
• Perform branch functions with cash handling and balancing.
• Assist in training personnel and possibly chair committees.
• Support community involvement and volunteer activities.
• Complete required compliance training and apply it to duties.
• Availability during all operating hours, including holidays and weekends.
• Assume additional duties as requested.

Skills

Interpersonal skills

Communication skills

Reading and writing skills

Arithmetic skills

Customer service orientation

Education

High School diploma or equivalent

Completion of Universal Banker Certification Checklist

Some college courses recommended

Job description

General Duties and Responsibilities

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt, efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
• Opens, closes, and services every type of deposit product, and is able to take and disburse loans.
• Performs branch functions requiring an in-depth knowledge of branch transactions, including but not limited to paying and receiving Financial Service Representative functions accurately, balancing the cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault settlement, etc.
• May ensure daily office settlement.
• Assists in the training of personnel and may be a member of a committee (e.g., Safety Committee) and train personnel on the information obtained from attending committee meetings.
• Assists in processes and prepares branch cash and settlement.
• Is able to relate to other people beyond giving and receiving instructions.
• Supports the community through involvement and participation in local volunteer and/or charitable organizations.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to duties and responsibilities.
• Requires availability during all operating branch hours, including holidays and weekends.
• Assumes additional job‑related duties as requested.

Required Training, Experience and Education

• Must be proficient in all aspects of the job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist and fulfill re‑certification requirements annually.
• Interpersonal skills to represent the Bank positively when dealing with both internal and external customers.
• Regularly required to stand for prolonged periods of time – all day if necessary.
• Successfully motivates team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25‑30‑pound coin bags.
• Communication skills that model QNB's sales efforts, including the ability to identify and fulfill customers' current and future needs.
• Requires strong reading, writing and arithmetic skills.
• Completion of high school, vocational training or equivalent (some college courses preferred but not required).
• Fulfills QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Ongoing employment is contingent upon meeting all requirements, including acceptable background investigation results.
• PA Notary as needed by the Branch (to be determined by Branch Manager). If required, PA Notary must be maintained by completing a renewal package prior to Notary expiration.
• Ability to solve problems and carry on without supervision.

Preferred Training, Experience and Education

• Successful completion of Banking Fundamentals and Consumer Lending.
• Strong product knowledge and active championing and coaching for Q2 Sales and Service, referrals, and product campaigns.