Relationship Banking Pro — Loans & Member Experience

Credit Union ONE; Troy (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Advancement opportunities

Paid holidays

Tuition assistance

Student loan repayment assistance

401k

Life insurance

Paid time off

Job summary

Credit Union ONE in Troy, MI is seeking a Member Service Consultant to deliver an exceptional in-branch experience. You will build and deepen member relationships by proactively uncovering financial needs and processing transactions.

You will take loan applications, close consumer and mortgage loans, maintain a pipeline for opportunities, and meet sales goals while upholding compliance and service standards.

Qualifications

• High School Diploma or GED required.
• Experience in financial services preferred.
• Familiarity with digital banking channels (ATM/online/mobile).

Responsibilities

• Provide an exceptional in-branch member experience.
• Process transactions (check cashing, withdrawals, deposits, loan payments).
• Take loan applications and close consumer, home equity, and mortgage loans.
• Manage a pipeline of members and prospects to meet sales goals.
• Resolve member service issues with professionalism and accuracy.

Skills

Member service

Sales mindset

Digital banking

Attention to detail

Communication skills

Self-motivation

Problem solving

Education

High School Diploma or GED

Job description

Credit Union ONE in Troy, MI is seeking a Member Service Consultant to deliver an exceptional in-branch experience. You will build and deepen member relationships by proactively uncovering financial needs and processing transactions.

You will take loan applications, close consumer and mortgage loans, maintain a pipeline for opportunities, and meet sales goals while upholding compliance and service standards.