Relationship Banking Pro — In-Branch & Digital Solutions

Community Bank, N.A.; Town of Ellicott (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Community Bank, N.A., part of Community Financial System, Inc. (CFSI), seeks a Relationship Banking Representative to serve as a friendly, customer-focused ambassador in our Upstate New York branches.

You will handle teller and desk duties, educate customers on products, and guide them through digital tools while ensuring security and policy compliance. You will build trust through active listening, identify financial needs, open and service accounts, process transfers, and coordinate with

Qualifications

• High School Diploma or GED required.
• Two years of customer service and/or banking experience preferred.
• Ability to attend training programs and travel may be required.

Responsibilities

• Deliver a welcoming, professional customer experience in every interaction.
• Open and service accounts, initiate wires, and educate on features and benefits.
• Assist customers with balance discrepancies and debit card issues; coordinate with partners for timely resolution.
• Educate customers on digital tools and self-service options to enhance convenience.
• Manage customer flow by scheduling appointments and coordinating with team members.

Skills

Customer service

Interpersonal skills

Communication skills

Digital banking tools

Microsoft Office

Education

High School Diploma or GED

Tools

Banking systems

Job description

Community Bank, N.A., part of Community Financial System, Inc. (CFSI), seeks a Relationship Banking Representative to serve as a friendly, customer-focused ambassador in our Upstate New York branches.

You will handle teller and desk duties, educate customers on products, and guide them through digital tools while ensuring security and policy compliance. You will build trust through active listening, identify financial needs, open and service accounts, process transfers, and coordinate with