Relationship Banking Representative

Coca-Cola Beverages Northeast; Village of Newark (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Relationship Banking Representative to serve as a frontline ambassador of the bank.

You will support a seamless customer experience across teller and desk tasks, ensuring accurate transactions and friendly, proactive service. You will listen to customer needs, explain banking products and digital tools, and offer guidance or referrals to enhance financial wellbeing while complying with bank policies and security standards.

Responsibilities

• Frontline ambassador delivering a customer-centric, end-to-end banking experience.
• Balances teller and desk responsibilities with accurate transaction execution.
• Educates customers on products, services, and digital tools.

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Relationship Banking Representative serves as a frontline ambassador of the bank and plays a critical role in delivering a consistent, customer-centric, end-to-end banking experience. This position flexes across teller and desk responsibilities, combining accurate transaction execution with consultative conversations that build trust and deepen relationships.

The Relationship Banking Representative actively listens to understand customer needs, educates customers on products, services, and digital tools, and provides thoughtful guidance or referrals that support customers’ financial well-being, while adhering to all bank policies, procedures, and security standards.

Essential Responsibilities:

Customer Experience & Relationship Management