Relationship Banking Associate II

TD; West Long Branch (NJ); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank is seeking a Customer Service Associate at our West Long Branch, New Jersey location. This role focuses on delivering everyday banking with accuracy and a high-touch client experience, assisting with basic account transactions and referrals to specialists as needed.

Candidates should have a high school diploma, 1+ years of client-facing experience, and strong communication and organizational skills. Evening, weekend, and holiday hours may be required.

Qualifications

• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during evenings, weekends and holidays as scheduled.
• Strong communication and organizational skills.
• Proficient in Microsoft Office.

Responsibilities

• Orchestrates the overall client experience by managing client flow and referrals.
• Serves as a hospitality ambassador delivering relationship-driven client experiences.
• Creates personalized, client-first interactions to build trust.
• Educates clients on banking products and digital capabilities.
• Engages clients through proactive outreach and appointment scheduling.
• Balances client needs with policy adherence and risk awareness.

Skills

Excellent communication

Strong organization

Problem solving

Customer service

Time management

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank is seeking a Customer Service Associate at our West Long Branch, New Jersey location. This role focuses on delivering everyday banking with accuracy and a high-touch client experience, assisting with basic account transactions and referrals to specialists as needed.

Candidates should have a high school diploma, 1+ years of client-facing experience, and strong communication and organizational skills. Evening, weekend, and holiday hours may be required.