Relationship Banking Associate

TD; East Brunswick Township (NJ); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank in East Brunswick, New Jersey is seeking a customer service oriented associate to deliver everyday banking and support consumer product needs by building meaningful relationships with accuracy and clarity. You will serve as the first point of contact and guide clients through transactions while maintaining TD’s risk and regulatory standards.

This role emphasizes a high-touch experience, collaboration with partners, and opportunities for growth within a retail banking environment;

Qualifications

• High school diploma or GED is required.
• 1+ years demonstrated experience working with clients; volunteering, education or military experience count.
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Skills

Excellent communication

Strong organization

Problem solving

Time management

Education

High school diploma or GED

1+ years demonstrated experience working with clients

Teller or cash-handling experience

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in East Brunswick, New Jersey is seeking a customer service oriented associate to deliver everyday banking and support consumer product needs by building meaningful relationships with accuracy and clarity. You will serve as the first point of contact and guide clients through transactions while maintaining TD’s risk and regulatory standards.

This role emphasizes a high-touch experience, collaboration with partners, and opportunities for growth within a retail banking environment;