Relationship Banking Advisor & Growth Specialist

Hancock Whitney; Kenner (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in Kenner, LA is seeking a Financial Center Sales & Service professional to build client relationships, conduct needs assessments, and advise on banking solutions that meet goals.

This role emphasizes in-person service, cash handling, and the use of digital banking tools; strong communication, compliance with risk standards, and the ability to work weekends and evenings are essential to serve customers effectively.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred
• Bachelor’s degree plus cash handling and customer service experience in retail/financial services
• Demonstrated ability to build and expand client relationships
• Proficiency navigating multiple banking systems and digital tools
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Skills

Sales

Customer service

Banking systems

Digital tools

NMLS knowledge

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Banking software

Job description

Hancock Whitney in Kenner, LA is seeking a Financial Center Sales & Service professional to build client relationships, conduct needs assessments, and advise on banking solutions that meet goals.

This role emphasizes in-person service, cash handling, and the use of digital banking tools; strong communication, compliance with risk standards, and the ability to work weekends and evenings are essential to serve customers effectively.