Relationship Banker & Digital Banking Advisor

Hancock Whitney; Walker (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hancock Whitney seeks a client-focused banking professional to build and retain relationships, presenting suitable financial products and guiding clients through digital banking options for seamless access.

You will handle routine financial center transactions, support lobby activity, and actively refer clients to internal experts to meet goals while maintaining risk and compliance standards.

Qualifications

• 1+ year of sales, client service, or retail experience.
• Proven ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.

Responsibilities

• Build, manage, and retain client relationships through proactive outreach and consultative conversations.
• Serve as a trusted advisor, matching financial products to clients' goals.
• Educate clients on self-service and digital banking (mobile, online, ATMs) for 24/7 access.
• Process routine financial center transactions accurately (deposits, withdrawals, loan payments).
• Manage lobby activity, greet clients, monitor risk, and ensure a positive experience.
• Refer clients to internal partners (mortgage, business banking, investments) for needs.
• Develop a strong sales pipeline to achieve goals and branch growth.
• Uphold risk management, compliance, and security standards.
• Participate in community outreach to expand client base.
• Maintain awareness of surroundings and potential risk indicators.

Skills

Sales experience

Customer service

Relationship building

Education

High school diploma or GED

Bachelor's degree preferred

NMLS registration under SAFE Act

Job description

Hancock Whitney seeks a client-focused banking professional to build and retain relationships, presenting suitable financial products and guiding clients through digital banking options for seamless access.

You will handle routine financial center transactions, support lobby activity, and actively refer clients to internal experts to meet goals while maintaining risk and compliance standards.