Relationship Banking Advisor – Grow Impact & Connections

Northwest-Bank; Muncie (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Northwest Bank in Muncie, IN is seeking a Relationship Banker to bring the customer experience to life, helping clients with accounts and financial goals. You will work with teammates to create a welcoming environment and uncover needs with thoughtful questions, guiding customers through products, transactions, and broader banking solutions.

You will build trust through proactive outreach, collaborate with Mortgage, Business Banking, Wealth, and other specialists, and strive to meet performance

Qualifications

• ;Experience in customer service, retail, or sales preferred.
• ;Strong communication and interpersonal skills.
• ;Ability to learn financial products and guidance.
• ;Comfort with technology and banking software.

Responsibilities

• :Be a trusted point of connection in the financial center, creating seamless customer experiences.
• ;Partner with teammates to maintain a welcoming, customer-ready environment.
• ;Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• ;Provide guidance that helps customers make informed financial decisions.
• ;Guide customers through account selection and opening with accuracy and efficiency.
• ;Recommend products and services that support customers' financial goals.
• ;Complete transactions with accuracy, efficiency, and attention to detail.
• ;Deepen relationships through proactive follow-up, reliability, and personalized service.
• ;Build new relationships through community involvement, referrals, and networking opportunities.
• ;Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• ;Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• ;Meet performance goals related to customer experience, growth, and financial wellness.
• ;Maintain operational soundness by following policies, procedures, and risk management practices.
• ;Perform other duties as assigned to support financial center operations.

Skills

Customer service

Communication

Sales

Curiosity

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank in Muncie, IN is seeking a Relationship Banker to bring the customer experience to life, helping clients with accounts and financial goals. You will work with teammates to create a welcoming environment and uncover needs with thoughtful questions, guiding customers through products, transactions, and broader banking solutions.

You will build trust through proactive outreach, collaborate with Mortgage, Business Banking, Wealth, and other specialists, and strive to meet performance