Relationship Banker: Elevate Customer Experience

Northwest Bank; Muncie (IN); On-site; USD 38,000 - 60,000; Full time

Job summary

Northwest Bank is hiring a Relationship Banker in Muncie, IN. You will be the face of the bank, delivering a high-quality customer experience and guiding clients through financial conversations and account openings.

The role focuses on building relationships, understanding customer goals, and partnering with specialists to provide comprehensive financial solutions. A friendly, detail-oriented approach and strong communication are essential.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service, retail, or sales experience preferred.
• Naturally people-focused with strong, clear communication skills and curiosity.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Meet performance goals related to customer experience, growth, and financial wellness.

Skills

People-focused

Clear communication

Curiosity

Detail-oriented

Tech-savvy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank is hiring a Relationship Banker in Muncie, IN. You will be the face of the bank, delivering a high-quality customer experience and guiding clients through financial conversations and account openings.

The role focuses on building relationships, understanding customer goals, and partnering with specialists to provide comprehensive financial solutions. A friendly, detail-oriented approach and strong communication are essential.