Relationship Banker

Northwest-Bank; Muncie (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Northwest Bank in Muncie, IN is seeking a Relationship Banker to bring the customer experience to life, helping clients with accounts and financial goals. You will work with teammates to create a welcoming environment and uncover needs with thoughtful questions, guiding customers through products, transactions, and broader banking solutions.

You will build trust through proactive outreach, collaborate with Mortgage, Business Banking, Wealth, and other specialists, and strive to meet performance

Qualifications

• ;Experience in customer service, retail, or sales preferred.
• ;Strong communication and interpersonal skills.
• ;Ability to learn financial products and guidance.
• ;Comfort with technology and banking software.

Responsibilities

• :Be a trusted point of connection in the financial center, creating seamless customer experiences.
• ;Partner with teammates to maintain a welcoming, customer-ready environment.
• ;Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• ;Provide guidance that helps customers make informed financial decisions.
• ;Guide customers through account selection and opening with accuracy and efficiency.
• ;Recommend products and services that support customers' financial goals.
• ;Complete transactions with accuracy, efficiency, and attention to detail.
• ;Deepen relationships through proactive follow-up, reliability, and personalized service.
• ;Build new relationships through community involvement, referrals, and networking opportunities.
• ;Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• ;Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• ;Meet performance goals related to customer experience, growth, and financial wellness.
• ;Maintain operational soundness by following policies, procedures, and risk management practices.
• ;Perform other duties as assigned to support financial center operations.

Skills

Customer service

Communication

Sales

Curiosity

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

IN0550 Muncie - Charles StJob DescriptionAt Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.Essential FunctionsBe a trusted point of connection in the financial center, creating seamless customer experiences.Partner with teammates to maintain a welcoming, customer-ready environment.Ask purposeful questions and listen deeply to uncover meaningful financial goals.Provide guidance that helps customers make informed financial decisions.Guide customers through account selection and opening with accuracy and efficiency.Recommend products and services that support customers' financial goals.Complete transactions with accuracy, efficiency, and attention to detail.Deepen relationships through proactive follow-up, reliability, and personalized service.Build new relationships through community involvement, referrals, and networking opportunities.Manage and grow customer relationships through proactive outreach and ongoing financial conversations.Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.Meet performance goals related to customer experience, growth, and financial wellness.Maintain operational soundness by following policies, procedures, and risk management practices.Perform other duties as assigned to support financial center operations.Additional Essential FunctionsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentWhat You Bring to the TeamNaturally people-focused with strong, clear communication skills and curiosityMotivated to learn and growComfortable leading deeper financial with conversations that align needs to meaningful lead to solutionsDetail-oriented and confident with technologyTeam player with a positive, professional presenceQUALIFICATIONSEducationHigh School Diploma or equivalent preferredWork ExperienceCustomer service, retail, or sales experience preferredNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.