Relationship Banker: Trusted Client Advisor

NBMBAA; Northern (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a client-focused pro to engage lobby clients and guide them through self-service banking options. You will accurately process cash transactions, build trusted relationships, and connect clients with solutions that fit their financial goals.

The role requires strong communication, adaptability, and a track record of delivering excellent client experiences. Weekend/extended hours may be required, with in-office collaboration across centers to support our customers.

Qualifications

• Self-motivated, customer-focused with strong communication and problem-solving skills.
• Willing to work weekends or extended hours and in multiple center locations.
• High School diploma; Bachelor's or business degree preferred.

Responsibilities

• Engages clients in the lobby and assists with self-service banking.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows processes and adheres to laws and regulations.
• Grows knowledge by collaborating with experts in banking areas.
• Manages center traffic, appointments and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a client-focused pro to engage lobby clients and guide them through self-service banking options. You will accurately process cash transactions, build trusted relationships, and connect clients with solutions that fit their financial goals.

The role requires strong communication, adaptability, and a track record of delivering excellent client experiences. Weekend/extended hours may be required, with in-office collaboration across centers to support our customers.