Relationship Banker - Teller & Digital Banking

Bank-of-Hop; Gardena (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a friendly and professional teller to provide exceptional service to customers at our Gardena branch. You will handle transactions, educate customers on digital banking, and support branch goals.

Responsibilities include opening/closing accounts, cross-selling products, and maintaining accuracy in cash handling while following policies. Equal opportunity employer committed to diversity.

Qualifications

• High School Diploma required.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to adapt to a fast-paced environment.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong customer service skills with the ability to build and maintain relationships.
• Korean language skills preferred.

Responsibilities

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate information.
• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following cash-handling procedures.
• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention.
• Participate in ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and elevate any suspicious activity or risks to management as needed.
• Maintain organized records to support branch audits and reviews.
• Collaborate with branch team to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Skills

Customer service

Communication

Multitasking

Organizational skills

Korean language

Education

High School Diploma

Job description

Bank of Hope is seeking a friendly and professional teller to provide exceptional service to customers at our Gardena branch. You will handle transactions, educate customers on digital banking, and support branch goals.

Responsibilities include opening/closing accounts, cross-selling products, and maintaining accuracy in cash handling while following policies. Equal opportunity employer committed to diversity.