Relationship Banker - Tech-Savvy Client Care

JP Morgan Chase; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to represent the brand with hospitality, delivering attentive service and using the latest banking solutions to help clients achieve their financial goals.

You will welcome clients, assist with accounts and everyday transactions, and collaborate with team members to provide seamless experiences across Chase Mobile, Chase.com, and ATMs. Strong communication and relationship skills are essential to build trusted client ties and support branch success.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing while following policies.
• Assist clients with day-to-day transactions and use Chase mobile/app self-service.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Handle branch operations and cash devices according to policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Learning quickly

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent the brand with hospitality, delivering attentive service and using the latest banking solutions to help clients achieve their financial goals.

You will welcome clients, assist with accounts and everyday transactions, and collaborate with team members to provide seamless experiences across Chase Mobile, Chase.com, and ATMs. Strong communication and relationship skills are essential to build trusted client ties and support branch success.