Relationship Banker: Client-Centric & Tech-Savvy Service

Aumni; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality and to deliver exceptional client experiences in our branch network. You will build trusted relationships, educate clients on banking products, and support daily operations while leveraging Chase Mobile App and online platforms.

The role emphasizes customer service, teamwork, and compliance with banking policies to help clients achieve their financial goals.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues quickly and accurately.
• Ability to elevate the client experience through teamwork.
• Ability to quickly learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new ones, while following policies and regulations.
• Educate clients on day-to-day banking and technology tools like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations and cash devices in line with bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Learning agility

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality and to deliver exceptional client experiences in our branch network. You will build trusted relationships, educate clients on banking products, and support daily operations while leveraging Chase Mobile App and online platforms.

The role emphasizes customer service, teamwork, and compliance with banking policies to help clients achieve their financial goals.