Relationship Banker Team Lead — Growth & Leadership

Regions Bank; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Orlando, FL seeks a Relationship Banker – Team Lead to meet with customers, coach a team of bankers, and oversee branch activities in the Branch Manager’s absence. The role emphasizes financial guidance, customer service, and leadership within a growth-focused retail banking environment.

The ideal candidate will have strong communication, leadership skills, and experience in banking or sales, with a focus on delivering personalized financial solutions to customers across loan and

Qualifications

• High School Diploma or GED required.
• Two years of banking, sales, and/or customer service experience.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.

Responsibilities

• Partners with the Branch Manager to guide and direct all branch activities.
• Achieves branch targets and goals by identifying customer needs and providing Regions solutions.
• Conducts outbound calls to expand customer relationships and acquire new ones.
• Fosters financial wellness within local communities through new business development opportunities.
• Provides coaching to junior bankers to strengthen product knowledge and customer needs.
• Educates customers on Regions’ Consumer and Business products, including loans and deposits.
• Educates customers on digital solutions such as mobile, online and ATM offerings.
• Ensures a consistent optimal customer experience and handles transactions as needed.
• Oversees branch operations and compliance-related tasks.
• Resolves escalated issues, including scheduling and hiring decisions.
• Refers customers to internal experts when additional financial goals are recognized.

Skills

Strong leadership

Excellent relationship-building

Strong communication skills

Customer service oriented

Digital banking know-how

Ability to handle multiple priorities

Education

High School Diploma or GED

Bachelor’s degree

Job description

Regions Bank in Orlando, FL seeks a Relationship Banker – Team Lead to meet with customers, coach a team of bankers, and oversee branch activities in the Branch Manager’s absence. The role emphasizes financial guidance, customer service, and leadership within a growth-focused retail banking environment.

The ideal candidate will have strong communication, leadership skills, and experience in banking or sales, with a focus on delivering personalized financial solutions to customers across loan and