Community Banking Advocate & Relationship Builder

ChoiceOne Bank; Yale (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

ChoiceOne Bank is seeking a Universal Banker to deliver exceptional service and build relationships with clients in Michigan. You will promote deposit and loan products, handle transactions, and help customers navigate everyday banking needs.

As a non-exempt staff member, you’ll work with integrity, adhere to policies, and collaborate with teammates to achieve branch goals. Prior cash handling and customer service experience are preferred; training programs are available.

Qualifications

• High School Diploma or equivalent.
• Minimum of six (6) months cash handling experience preferred.
• One (1) year of customer service in banking, financial services or goal-drive retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP).

Responsibilities

• Provide excellent customer service and effectively resolve customer challenges.
• Understand and educate customers on consumer deposit and lending products.
• Drive sales with a disciplined sales process and use current banking technology to drive both sales and service.
• Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
• Process customer day-to-day transactions as needed.
• Opens new personal and business accounts in accordance with bank policies and regulatory requirements.
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Education

High School Diploma or equivalent

Job description

ChoiceOne Bank is seeking a Universal Banker to deliver exceptional service and build relationships with clients in Michigan. You will promote deposit and loan products, handle transactions, and help customers navigate everyday banking needs.

As a non-exempt staff member, you’ll work with integrity, adhere to policies, and collaborate with teammates to achieve branch goals. Prior cash handling and customer service experience are preferred; training programs are available.