Relationship Banker – Personal Banking

TD Bank Group (TD); Massachusetts; On-site; USD 46,000 - 58,000; Full time

Job summary

TD Bank Groveland location is seeking a client-focused associate to support everyday banking and consumer product needs. You will be the first point of contact, handling client inquiries, processing transactions, and referring clients to specialists as needed to deepen relationships.

Role emphasizes hospitality, accurate transactions, and adherence to TD's risk standards while delivering a high-touch, personal banking experience to customers in the Groveland area.

Qualifications

• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank Groveland location is seeking a client-focused associate to support everyday banking and consumer product needs. You will be the first point of contact, handling client inquiries, processing transactions, and referring clients to specialists as needed to deepen relationships.

Role emphasizes hospitality, accurate transactions, and adherence to TD's risk standards while delivering a high-touch, personal banking experience to customers in the Groveland area.