Relationship Banker & Notary/Mortgage Support

Wings Credit Union; Coon Rapids (MN); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

401(k) Discretionary Profit Sharing

Paid Vacation, Sick, Holidays

Job summary

Wings Credit Union is hiring a Member Services Specialist in Minnesota to grow and enrich member relationships. You will assist with accounts, provide personalized service, and cross-sell products to help members achieve financial success.

Hours are Monday–Friday 8:45am–5:15pm and every other Saturday 8:45am–1:15pm. Notary services are provided, and MLO qualifications are required to be pursued. The role includes community involvement and compliance with regulatory guidelines.

Qualifications

• High School diploma required; some college preferred.
• Sales and member service experience is preferred.
• Cash handling experience is preferred.
• Knowledge of banking regulations is preferred.
• Experience recommending products to improve a member’s financial position is preferred.
• Ability to work in a fast-paced environment with quality service.
• Excellent member service and people skills are required.
• Must be a team player with good communication.

Responsibilities

• Assist members with deposits, withdrawals, opening accounts, and service requests.
• Educate members on features of products and services and refer for loans, deposits, and fees.
• Build trust by engaging and listening with a consultative approach.
• Maintain a healthy sales pipeline with follow-ups.
• Refer to financial experts when needed (mortgage, advisors).
• Resolve moderately complex member issues by coordinating with other departments.
• Exceed sales goals and provide notarial services as needed.
• Support community events and stay updated on Wings promotions.

Skills

Sales experience

Customer service

Cash handling

Banking knowledge

Product recommendations

Communication skills

Teamwork

MS Office

Self-service tech

Organization

Problem solving

Notary

MLO qualifications

Education

High School diploma

Job description

Wings Credit Union is hiring a Member Services Specialist in Minnesota to grow and enrich member relationships. You will assist with accounts, provide personalized service, and cross-sell products to help members achieve financial success.

Hours are Monday–Friday 8:45am–5:15pm and every other Saturday 8:45am–1:15pm. Notary services are provided, and MLO qualifications are required to be pursued. The role includes community involvement and compliance with regulatory guidelines.