Relationship Banker – In-Branch Client Experience

JPMorganChase; Los Angeles (CA); Vor Ort; USD 42.000 - 68.000; Vollzeit

Zusammenfassung

JPMorganChase in Los Angeles is seeking an Associate Banker to welcome clients, deliver attentive service and use the latest banking tools to support customers’ financial goals.

You will build trusted relationships, educate clients on products, assist with account openings, and partner with team members to ensure a smooth, compliant branch experience. Strong communication and a client-first mindset are essential.

Qualifikationen

• Experience in client service or similar roles.
• High school diploma or GED.
• Ability to learn products, services, and procedures quickly.

Aufgaben

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Kenntnisse

Client-centric service

Relationship building

Engagement

Issue resolution

Team collaboration

Learning quickly

Communication

Attention to detail

Ausbildung

High school diploma or GED

Jobbeschreibung

JPMorganChase in Los Angeles is seeking an Associate Banker to welcome clients, deliver attentive service and use the latest banking tools to support customers’ financial goals.

You will build trusted relationships, educate clients on products, assist with account openings, and partner with team members to ensure a smooth, compliant branch experience. Strong communication and a client-first mindset are essential.