Relationship Banker II | Growth & Coaching

Santander; Watertown (MA); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander Banking Center in Watertown, CT seeks a Banking Center Relationship Banker 2 to serve customers with accurate, timely service and to drive sales growth. You will handle needs-based conversations, teller transactions, and support branch initiatives.

The role requires a high school diploma or GED, with 3–4 years of customer service and sales experience preferred. Supervisory experience is a plus, and familiarity with banking products is essential.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating
• Working knowledge of all products and services
• Keeps current with all systems used for branch transaction processing
• Demonstrates strong customer service skills and the ability to support teamwork

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, leveraging resources and tools
• Evaluates client needs and offers appropriate financial products and services through needs-based conversations
• Perform routine teller transactions (deposits, withdrawals, check cash, loan payments)
• Support segmentation strategy by implementing sales, retention, and other bank initiatives
• Aim to achieve/exceed both individual and team goals in sales, service and operations
• Maintain compliance with Federal and State regulations and bank policies; meet/exceed audits
• Assist with supervision of banking center colleagues and onboard new bankers

Skills

Customer service

Sales

Coaching

Teamwork

Education

H.S. Diploma or GED

Associates or Bachelor's (preferred)

Job description

Santander Banking Center in Watertown, CT seeks a Banking Center Relationship Banker 2 to serve customers with accurate, timely service and to drive sales growth. You will handle needs-based conversations, teller transactions, and support branch initiatives.

The role requires a high school diploma or GED, with 3–4 years of customer service and sales experience preferred. Supervisory experience is a plus, and familiarity with banking products is essential.