Relationship Banker II

Mascoma Bank; Lebanon (NH); On-site; USD 28,000 - 32,000; Full time

Job summary

Mascoma Bank is seeking a Relationship Banker II to join our Retail Team in a role focused on delivering exceptional customer service and building lasting client relationships. You will assist with deposits, withdrawals, new accounts, and explain mortgage and lending options, while guiding customers through applications and maintaining confidentiality.

Ideal candidates have 1–3 years in retail banking, strong communication skills, and a customer-first attitude.

Qualifications

• 1-3 years in retail banking; college degree preferred.
• Knowledge of computers/typing skills.
• Strong written and verbal communication skills; problem-solving.
• Great attitude; able to work well with others.
• Flexible schedules and multiple work locations, including early morning drive-up hours.

Responsibilities

• Assist customers with daily banking needs (deposits/withdrawals).
• Build and enhance customer relationships; identify ways to improve customers' financial lives.
• Explain products and services to help customers choose the best options.
• Be proficient with mortgage and home equity products and guide customers through applications.
• Lead customers through account opening processes and set expectations for finances.
• Maintain a positive, helpful attitude and strive for first-contact resolution.
• Protect customer records and maintain confidentiality; adhere to bank policies.

Skills

Computers/Typing

Communication skills

Problem-solving

Team player

Flexibility

Confidentiality

Education

College degree preferred

Job description

Description

Join Mascoma Bank’s Retail Team as a Relationship Banker II and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities. The Relationship Banker II will be one of the first points of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service. Additionally, those in this position have the opportunity to provide an elevated level of service to our customers. This includes opening and closing accounts, promoting technology tools and resources, discussing mortgage and lending options, and so much more!

What You’ll Do

• Assist customers with their daily banking needs including deposits and withdrawals.
• Building and enhancing customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives.
• Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
• Being proficient in understanding all mortgage and home equity products and how to position these to the customer through application and closing.
• Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
• Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
• Maintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution.
• Maintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.
• Understanding and adhering to Mascoma Bank’s policies and procedures.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

What You Bring

• 1-3 years in retail banking with college degree preferred.
• Knowledge of computers/strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Background and Credit Check:

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note:

Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging:

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affinit...

Mascoma Bank is an Aff...

Salary Description

$20.00- $23.16/Hour