Relationship Banker II — Build Trust, Advise on Loans

Us Bank; Redding (CA); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic/optional)

Disability insurance (short/long term)

Parental leave

401(k) and retirement plan

Paid vacation

Holiday pay - 11 days

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker in California to build trusted client relationships, open accounts, and guide clients through deposits, loans, and digital tools. You will meet customers face-to-face at a branch and assess needs to deliver financial solutions with accuracy.

The role emphasizes proactive outreach, collaboration with branch teams, and a strong digital-first mindset, requiring several years in retail banking and a commitment to exceptional service.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship building

Engagement

Bank policies

Retail products

Customer service

Sales campaigns

Digital products

Digital-first

Needs assessment

Financial services

Job description

U.S. Bank is seeking a Relationship Banker in California to build trusted client relationships, open accounts, and guide clients through deposits, loans, and digital tools. You will meet customers face-to-face at a branch and assess needs to deliver financial solutions with accuracy.

The role emphasizes proactive outreach, collaboration with branch teams, and a strong digital-first mindset, requiring several years in retail banking and a commitment to exceptional service.