Relationship Banker II

Chemung Canal Trust; Canton (Bradford County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role involves providing exceptional service to clients, processing transactions, and actively participating in community outreach. The ideal candidate will have strong communication and analytical skills, with a focus on sales and customer relationship building. You will be part of a dynamic environment where your contributions will help enhance customer satisfaction and drive branch goals. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in banking or customer service.
• Strong analytical, communication, and sales skills required.

Responsibilities

• Provide exceptional customer service and process transactions accurately.
• Engage in outbound calling to generate qualified referrals.

Skills

Customer Service

Sales Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

• Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Meets specific partner referral goals.
• Obtains and maintains an active NMLS registration; has and utilizes a Lending Line.
• Service Small Business Customers as needed and sell to branch managed business when no branch manager is available.
• Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Actively participates in community activities that may generate new customer leads and supports the organization’s overall Community Outreach and CRA goals and initiatives; Actively participates in career circles, committees and networking events as appropriate.
• Assists with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines.
• Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
• Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of business and personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
• Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
• Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; drives sales through service and knowledge.
• Actively participates in branch huddles, meetings, and one on one coaching sessions.
• May be required to provide cross training/on the job training to employees on a regular basis.
• Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
• Conforms to General Performance Expectations as identified for all employees.

Qualifications/Requirements:

• High School Diploma or equivalent with an emphasis in a business curriculum
• A minimum of 2 years’ experience in banking or considerable relevant customer service experience
• Proficient analytical and mathematic skills, along with reading and writing skills
• Proficient communication, interpersonal and sales skills
• A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services
• Basic computer skills, including Microsoft Outlook, Word and Excel
• Ability to lift up to 50 lbs. of coin
• Must be able to support multiple branch locations as needed

Salary Range $17 to $26.50 Hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank/Canal fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled