Relationship Banker II

Simmons Bank; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An established regional community bank is seeking a proactive Relationship Banker to foster and grow client relationships. In this dynamic role, you will engage with clients to assess their financial needs and provide tailored banking solutions. Your expertise will not only enhance customer satisfaction but also drive branch performance through individual and team goals. With a commitment to innovation and technology, this role offers a unique opportunity to make a meaningful impact in the community while being supported by a collaborative team. If you are passionate about customer service and financial solutions, this position is an exciting opportunity to advance your career.

Benefits

Career Development Opportunities

Dynamic Work Environment

Community Involvement Initiatives

Qualifications

• Ability to motivate and present information effectively.
• Two years of customer-facing and goal-oriented experience.

Responsibilities

• Build and retain client relationships while providing exceptional service.
• Facilitate consumer loan requests and assist with account management.

Skills

Customer Relationship Management

Sales Skills

Communication Skills

Team Leadership

Education

High School Diploma or GED

2 years of customer-facing experience

Tools

MS Office

Social Media Platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will be experts in marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events, and periodic ‘At Work’ events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. All Relationship Banker positions will receive the same training on all requisite products, services, needs-based conversations, and other tools necessary to perform the role.

Essential Duties and Responsibilities

1. Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
2. Meet individual goals through required levels of in-person and outbound calling activities, sharing valued solutions and recommendations via a needs-based approach.
3. Assist with all functions related to opening and closing accounts, including helping customers select appropriate accounts, researching accounts, and complying with BSA and CIP requirements.
4. Facilitate consumer loan requests: solicit loan requests; understand loan policies and procedures; assist with branch’s consumer loan portfolios.
5. Uncover customer needs and refer them to a partner-centric team that works with small business, corporate, institutional partners, mortgage, and financial advisors.
6. Maintain high customer satisfaction by engaging customers and ensuring an optimal experience.
7. Ensure all departmental activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
8. Process customer requests and transactions professionally and accurately, engaging in genuine conversations to identify needs and recommend solutions.
9. Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the necessary knowledge, skills, and abilities.

Skills

• Ability to motivate and present information effectively in one-on-one and small group settings to customers, clients, and employees.
• Embrace a team-centric approach to help customers in a fast-paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Education and Experience

• High School Diploma or GED.
• Two years of customer-facing and goal-oriented experience.
• Must register with the National Mortgage Licensing System and Registry (NMLS) and obtain a license after employment. More info at mortgage.nationalwidelicensing.org.

Computer Skills

• Proficiency in MS Office programs.
• Ability to utilize social media platforms for brand awareness and market knowledge.

Other Qualifications

• Occasional travel for meetings, training, and support activities, including minimal overnight stays.
• Support and guidance at other banking institutions within the market.

Equal Employment Opportunity: Simmons First National Corporation and subsidiaries are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, veteran status, disability, or other protected classes.

About Us

Since 1903, we’ve been committed to putting people first. Simmons Bank, a subsidiary of Simmons First National Corporation (NASDAQ: SFNC), is a community bank with assets of $28 billion and over 3,000 associates across Arkansas, Kansas, Missouri, Oklahoma, Tennessee, and Texas. We offer excellent career opportunities, a dynamic culture, and strong community roots through service, volunteerism, and growth initiatives. Our team values collaboration, integrity, passion, high performance, and personal and professional development. If these values resonate with you, let’s talk! There’s never been a better time to join our team.