Relationship Banker I: Growth-Driven Customer Advisor

Regions Bank; Flowood (MS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Bank in Flowood, Mississippi is seeking a Relationship Banker I to deliver an exceptional customer experience on the cash line and by phone, while aiding customers in achieving better financial wellness. The role emphasizes building lasting relationships and guiding customers through banking options.

The job involves deposits, withdrawals, card services, and education of digital solutions; weekend work may be required.

Qualifications

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.
• Preferred: 1 year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Skills

Cash handling

Customer service

Digital banking guidance

Communication skills

Problem resolution

Education

High School Diploma or GED

Job description

Regions Bank in Flowood, Mississippi is seeking a Relationship Banker I to deliver an exceptional customer experience on the cash line and by phone, while aiding customers in achieving better financial wellness. The role emphasizes building lasting relationships and guiding customers through banking options.

The job involves deposits, withdrawals, card services, and education of digital solutions; weekend work may be required.