Relationship Banker I: Grow Relationships & Digital Tools

Nicolet National Bank; De Pere (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

PTO

11 1/2 paid holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to deliver exceptional customer experiences across in-person, phone, and digital channels. You will handle teller transactions, educate customers on digital tools, and proactively identify financial needs to recommend solutions while building trusted relationships.

As a frontline advisor, you will refer customers to Personal Bankers and lending specialists, support branch goals, and uphold regulatory standards, data security, and a culture of

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash-handling and customer-service experience.
• Prior banking or retail financial-services experience preferred.
• Strong customer-service, communication, and interpersonal skills.
• Ability to identify customer needs and confidently make referrals.
• Proficiency with banking systems and digital tools.

Responsibilities

• Provide welcoming and professional service across in-person, phone, and digital channels; engage customers in needs-based conversations.
• Accurately process deposits, withdrawals, loan payments, transfers, and other transactions.
• Educate customers on digital tools such as mobile and online banking; follow up to meet needs.
• Refer opportunities to Personal Bankers or lending specialists for deposits, loans, and cards.
• Support branch sales goals and maintain compliance with regulatory standards.

Skills

Cash handling

Customer service

Communication

Banking knowledge

Digital tools

Education

High school diploma or equivalent

Tools

Banking systems

Digital platforms

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I to deliver exceptional customer experiences across in-person, phone, and digital channels. You will handle teller transactions, educate customers on digital tools, and proactively identify financial needs to recommend solutions while building trusted relationships.

As a frontline advisor, you will refer customers to Personal Bankers and lending specialists, support branch goals, and uphold regulatory standards, data security, and a culture of