Relationship Banker I — Digital-First Client Advisor

U.S. Bank; Madison (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker in Madison, WI to build trusted relationships with customers across in-person and virtual channels. You will assess banking needs, explain products, and process accounts with accuracy. A digital-first mindset and proactive outreach help you grow client loyalty.

The role emphasizes strong communication, cross-selling appropriate solutions, and collaboration with branch teammates to serve clients efficiently. Compliance and NMLS registration are required.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Build relationships with customers across in-person, appointment, and virtual channels.
• Provide guidance on deposit and loan products and services based on client goals.
• Open new consumer and business accounts and complete service requests.
• Educate clients on digital products and self-service options.
• Collaborate with branch team to deliver exceptional client experiences.

Skills

Relationship building

Customer service

Communication

Digital banking

Proactive outreach

Education

High school diploma or equivalent

Tools

NMLS knowledge

Job description

U.S. Bank is seeking a Relationship Banker in Madison, WI to build trusted relationships with customers across in-person and virtual channels. You will assess banking needs, explain products, and process accounts with accuracy. A digital-first mindset and proactive outreach help you grow client loyalty.

The role emphasizes strong communication, cross-selling appropriate solutions, and collaboration with branch teammates to serve clients efficiently. Compliance and NMLS registration are required.