Relationship Banker I: Customer Growth & Teller Expert

The Fidelity Bank; Spartanburg (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Affirmative Action/Equal Opportunity E

Job summary

The Fidelity Bank is seeking a Relationship Banker I in Spartanburg, SC to perform teller transactions and cash vault tasks accurately while delivering exceptional customer service. You will assist customers in pursuing their financial goals by selling and servicing bank products and building relationships with the branch team.

The role emphasizes adherence to bank policies, risk controls, and meeting personal and team scorecard goals.

Qualifications

• High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.
• Strong relationship skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Exceptional time management, communication, and customer service skills.
• Must maintain a friendly, courteous, and professional demeanor.
• Must complete teller training classes.
• Ability to pass a background check.

Responsibilities

• 40% Responsible for handling customer transactions and helping with account related inquiries. Responsible for accurately maintaining and balancing cash drawers and vault as well as reconciling any discrepancies.
• 15% Responsible for identifying the needs of new and existing customers and offering appropriate products and services.
• 10% Responsible for assisting with internal controls and daily report follow-up as well as handling night depository deposits and other operational duties as assigned.
• 10% Responsible for consistently demonstrating the Bank's Right by You quality standards by providing a superior level of customer service.
• 10% Mitigate losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual.
• 10% Responsible for achieving individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
• 5% Other duties as assigned.

Skills

Strong relationship skills

Basic math & computer skills

Accountability & accuracy

Time management & communication

Professional demeanor

Teller training

Background check clearance

Job description

The Fidelity Bank is seeking a Relationship Banker I in Spartanburg, SC to perform teller transactions and cash vault tasks accurately while delivering exceptional customer service. You will assist customers in pursuing their financial goals by selling and servicing bank products and building relationships with the branch team.

The role emphasizes adherence to bank policies, risk controls, and meeting personal and team scorecard goals.