Relationship Banker I - Customer Experience & Growth

Regions Bank; Montgomery (AL); Presencial; USD 38 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Resumo da oferta

Regions Bank in Montgomery, AL, is hiring a Relationship Banker I to provide an excellent customer experience on the cash line and over the phone. The role focuses on creating personal connections, processing transactions, and guiding customers to Regions’ digital tools for convenient banking.

Ideal candidates have prior teller or retail experience and are eager for growth and upward mobility within Regions. Strong communication skills and a customer-first mindset are essential.

Qualificações

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to twenty pounds.
• One year of banking, cash-handling, and/or customer service experience.

Responsabilidades

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Conhecimentos

Customer service

Cash handling

Communication

Digital banking

Time management

Multi-tasking

Relationship building

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Regions Bank in Montgomery, AL, is hiring a Relationship Banker I to provide an excellent customer experience on the cash line and over the phone. The role focuses on creating personal connections, processing transactions, and guiding customers to Regions’ digital tools for convenient banking.

Ideal candidates have prior teller or retail experience and are eager for growth and upward mobility within Regions. Strong communication skills and a customer-first mindset are essential.