Relationship Banker I - Customer Care & Transactions

Fidelity Co-Operative Bank; Fitchburg (MA); On-site; USD 28,000 - 31,000; Full time

Job summary

Fidelity Co-Operative Bank in Fitchburg, MA is seeking a Relationship Banker I to provide exceptional customer care at the Twin City Banking Center, assist customers with banking transactions, answer inquiries and help resolve issues promptly.

This role emphasizes friendly engagement, accurate cash handling, product knowledge development, adherence to bank policies and cybersecurity awareness, and participation in team meetings and community activities.

Qualifications

• Minimum six months’ cash handling experience preferred.
• Minimum six months’ customer service experience.
• Prior customer relationship building experience.
• Cyber security awareness.
• Strong verbal and written communication skills.
• Critical thinking, decision making and problem solving.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.

Responsibilities

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy).
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption.
• Safeguards customer trust by upholding duty of customer confidentiality.
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs.
• Must comply with all required laws, regulations, policies, and procedures.
• Timely completion of all assigned learning activities.
• Actively participate in Banking Center meetings and one-on-one coaching sessions.
• Participation/volunteerism in community groups and events.
• Additional duties as assigned.

Education

Bachelor's degree preferred

NMLS registration eligible

Notary Public commission eligible

Job description

Fidelity Co-Operative Bank in Fitchburg, MA is seeking a Relationship Banker I to provide exceptional customer care at the Twin City Banking Center, assist customers with banking transactions, answer inquiries and help resolve issues promptly.

This role emphasizes friendly engagement, accurate cash handling, product knowledge development, adherence to bank policies and cybersecurity awareness, and participation in team meetings and community activities.