Relationship Banker I: Customer Care & Banking Expert

The Cape Cod Five Cents Savings Bank; Plymouth (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to provide exceptional customer care at a full-service Retail Banking Center location in Plymouth, MA. You will assist customers with banking transactions, address inquiries, and help resolve issues while upholding bank policies.

Ideal candidates have at least six months of cash handling and customer service experience, with strong communication skills and a mindset for cyber security awareness to protect customers and the

Qualifications

• Minimum six months’ cash handling experience preferred
• Minimum six months’ customer service experience
• Prior customer relationship building experience
• Cyber security awareness
• Strong verbal and written communication skills
• Critical thinking, decision making and problem-solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Responsibilities

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Participation/volunteerism in community groups and events
• Additional duties as assigned

Skills

Cash handling

Customer service

Customer relationship building

Cyber security awareness

Verbal and written communication

Critical thinking and problem solving

Education

Bachelor's degree preferred

Job description

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to provide exceptional customer care at a full-service Retail Banking Center location in Plymouth, MA. You will assist customers with banking transactions, address inquiries, and help resolve issues while upholding bank policies.

Ideal candidates have at least six months of cash handling and customer service experience, with strong communication skills and a mindset for cyber security awareness to protect customers and the