Relationship Banker I: Customer Care & Basic Banking

Fidelity Bank; Fitchburg (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Fidelity Bank in Fitchburg, MA is seeking a Relationship Banker I to provide friendly, customer-focused service at the Fidelity Banking Center. You will handle everyday banking transactions, address inquiries, and assist with problem resolution while maintaining confidentiality and high standards of service.

Preferred candidates have a Bachelor’s degree, NMLS eligibility, and Notary Public eligibility, with a track record of cash handling and customer service.

Qualifications

• Bachelor's degree preferred for foundation knowledge and career growth.
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
• Eligible for Notary Public commission as part of duties.

Responsibilities

• Develops rapport with customers and greets them by name.
• Provides excellent customer care for daily transactions and inquiries.
• Performs deposits, loan payments, cash handling, and check processing.
• Safeguards customer confidentiality and data.
• Learns bank products and services; seeks assistance for growth.

Skills

Cash handling

Customer service

Customer relations

Cyber security awareness

Verbal communication

Written communication

Critical thinking

Problem solving

Education

Bachelor's degree preferred

NMLS registration eligible

Notary Public eligibility

Job description

Fidelity Bank in Fitchburg, MA is seeking a Relationship Banker I to provide friendly, customer-focused service at the Fidelity Banking Center. You will handle everyday banking transactions, address inquiries, and assist with problem resolution while maintaining confidentiality and high standards of service.

Preferred candidates have a Bachelor’s degree, NMLS eligibility, and Notary Public eligibility, with a track record of cash handling and customer service.