Relationship Banker I: Build Lasting Client Partnerships

CHEMUNG CANAL TRUST COMPANY N A; Canton (Bradford County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Profit Sharing/401K Plan

Tuition Reimbursement

Paid time off

Employee Assistance Program

Job summary

Canton, PA-based Chemung Canal Trust Company is hiring a Relationship Banker I to deliver exceptional customer service and cross-sell bank products. You will process deposits, withdrawals, loan payments, and handle a range of branch transactions while ensuring accuracy and security.

You will also assist with account openings, customer inquiries, and the servicing of ATMs and equipment. The role emphasizes compliant operations, training support, and building lasting client relationships.

Qualifications

• One year experience in a banking or customer service position preferred.
• High School Diploma or equivalent with an emphasis in a business curriculum.
• Demonstrated experience in banking and/or customer service.
• Proficient analytical and mathematic skills, along with reading and writing skills.
• Proficient communication, interpersonal and sales skills.
• A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services.
• Basic computer skills, including Microsoft Outlook, Word and Excel.
• Ability to lift up to 50 lbs. of coin.
• Valid driver's license. Must be able to support multiple branch locations as needed.

Responsibilities

• Provides exceptional customer service to new and established clients, including cross-selling of products and services and cash receipt and payment services.
• Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops.
• Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Uses needs-based assessment tools to analyze and uncover customer needs, and recommends and sells appropriate solutions in person and over the phone.
• Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
• Maintains a high level of courtesy and efficiency with customers, exceeding expectations with servicing skills; stays informed on industry trends.
• Expands customer relationships to meet branch goals; maintains knowledge of bank products and services.
• Participates in branch huddles, meetings, and coaching sessions.
• Adheres to regulatory procedures to ensure safety of client assets.
• Assists with training new staff and may serve as backup trainer.
• May direct workflow on Teller line and supervise others as needed.
• Maintains knowledge of relevant rules and regulations.
• Conforms to performance expectations for all employees.

Skills

Customer service

Sales skills

Communication skills

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Canton, PA-based Chemung Canal Trust Company is hiring a Relationship Banker I to deliver exceptional customer service and cross-sell bank products. You will process deposits, withdrawals, loan payments, and handle a range of branch transactions while ensuring accuracy and security.

You will also assist with account openings, customer inquiries, and the servicing of ATMs and equipment. The role emphasizes compliant operations, training support, and building lasting client relationships.