Relationship Banker I - Build Clients, Digital Banking

U.S. Bank; Lawrence (KS); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays (up to 11)

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, delivering tailored guidance on deposits and loans while building trusted relationships.

The role emphasizes proactive outreach, digital product education, and collaboration with branch teams to serve clients with an excellent experience. HS diploma required; retail banking experience welcomed.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Engage clients via in-person, by appointment, and virtual channels to provide optimal guidance.
• Open new consumer and business accounts and submit credit applications.
• Educate clients on digital products and self-service tools.
• Develop partnerships with branch teams to serve clients effectively.
• Provide a consistent client experience including greeting clients and processing basic transactions.

Skills

Relationship building

Communication

Customer service

Digital banking

Needs analysis

Product recommendations

Interpersonal skills

Finance industry experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, delivering tailored guidance on deposits and loans while building trusted relationships.

The role emphasizes proactive outreach, digital product education, and collaboration with branch teams to serve clients with an excellent experience. HS diploma required; retail banking experience welcomed.