Relationship Banker I

Simmons Bank; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Simmons Bank in Fort Worth, TX is hiring for a customer-facing banking position. You will help customers open and close accounts, promote the bank’s resources, and guide clients through digital and branch services.

The role requires at least one year of relevant experience, a high school diploma or GED, and the ability to obtain an NMLS license after joining. Strong communication and team skills are essential.

Qualifications

• High school diploma or GED required.
• At least one year of customer-facing, goal-oriented experience.
• Registration with the NMLS or ability to obtain after employment.
• Proficiency with MS Office programs (Word/Excel/PowerPoint).
• Understanding and use of social media to promote brand awareness.
• Strong presentation and motivational skills in one-on-one and small group settings.
• Team-centric approach to serve customers in a fast-paced banking environment.
• Ability to coach and lead the branch team during an AFCM’s absence.

Responsibilities

• Share and recommend the bank’s resources, including in-branch, digital, and partner resources.
• Achieve individual goals through in-person and outbound calls with needs-based recommendations.
• Open, close, research, and ensure compliance with BSA/CIP requirements.
• Process consumer loan requests and maintain knowledge of policies.
• Refer customers to partner-centric teams serving small business, corporate, institutional, and mortgage advisors.
• Maintain high client satisfaction and optimal customer experience.
• Ensure compliance with laws, regulations, policies, and complete required training.
• Handle customer requests and transactions accurately while identifying needs and solutions.

Skills

Customer-facing communication

Presentation skills

Team leadership

Coaching others

Education

High school diploma or GED

NMLS licensing eligibility

Tools

MS Office

Social media promotion

Job description

Overview

It's fun to work in a company where people truly believe in what they're doing. By combining passion, customer focus, and cutting‑edge technology, Simmons Bank empowers associates to become trusted advisors who help customers navigate every financial life stage.

Essential Duties and Responsibilities

• Share and recommend the bank’s full range of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Achieve individual goals through in‑person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with account selection, research, and compliance with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests, maintain knowledge of loan policies and procedures, and assist with the branch’s consumer loan portfolio.
• Uncover needs and refer customers to partner‑centric teams that work with small business, corporate, institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions accurately and professionally while engaging in genuine conversations to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or GED.
• One year of customer‑facing, goal‑oriented experience.
• Registration with the National Mortgage Licensing System and Registry (NMLS) and/or the ability to obtain an NMLS license after employment.
• Proficiency with MS Office programs.
• Understanding and utilization of social media platforms to promote brand awareness and market knowledge.
• Strong presentation and motivational skills in one‑on‑one and small group settings.
• Team‑centric approach to serve customers in a fast‑paced banking environment.
• Ability to coach and lead the branch team during an AFCM’s absence.

Other Qualifications

• Occasional travel for meetings, training, bank conversion, and acquisition support (minimal overnight and/or out‑of‑town).
• Ability to provide support and guidance at other banking institutions within the market.

Equal Employment Opportunity

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.