Relationship Banker II

Simmons Bank; Durant (OK); On-site; USD 40,000 - 65,000; Full time

Job summary

Simmons Bank is seeking a Relationship Banker to build, expand, and retain client relationships, delivering expert financial solutions through daily interactions, outbound calls, and events. The role focuses on growing the bank's client base while meeting branch and individual goals.

The RB will open/close accounts, assist with loan and deposit needs, and refer customers to partner teams for small business, mortgage, and advisory services, ensuring high customer satisfaction.

Qualifications

• Requires ability to motivate and present information in one-on-one and small group settings.
• Must be able to work in a fast-paced banking environment with a team focus.
• Capability to coach and lead branch team when AFCM is absent.

Responsibilities

• Build, expand, and retain client relationships with exceptional service and financial solutions.
• Market Simmons solutions through daily interactions, outbound calling, business visits, networking, and events.
• Open/close accounts and assist customers with account selection, research, and regulatory compliance.

Skills

Motivation and communication

Team leadership

Branch coaching

Education

High School Diploma or GED

Two years customer-facing experience

Tools

MS Office

Social media usage

Job description

Company Overview

Simmons Bank is a regional community bank providing a full range of financial services. We empower associates to act as trusted advisors while leveraging cutting‑edge technology.

Position Overview

As a Relationship Banker (RB) you will build, expand, and retain client relationships, delivering exceptional service and expert financial solutions. You will market Simmons solutions through daily interactions, outbound calling, business visits, networking events, and at‑work events, while meeting or exceeding branch and individual goals.

Essential Duties and Responsibilities

• Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in‑person and outbound calling activities that provide an opportunity to share value‑based solutions and recommendations.
• Perform all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, researching customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests, maintain knowledge of loan policies and procedures, and assist with the branch(es) consumer loan portfolio(s).
• Uncover needs and refer customers to partner‑centric teams that work with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

Skills

• Effectively motivate and present information in one‑on‑one and small group situations to customers, clients and employees.
• Embrace a team‑centric approach to help customers in an evolving, fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Education and/or Experience

• High School Diploma or GED.
• Minimum two years of customer‑facing, goal‑oriented experience.

Licensing Requirements

• Registration with the National Mortgage Licensing System and Registry (NMLS) is required; alternatively obtain an NMLS license after employment (see http:/mortgage.nationalwidelicensing.org).

Computer Skills

• Proficiency with MS Office programs.
• Ability to use social media platforms for brand awareness and market knowledge.

Other Qualifications

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight or out‑of‑town).
• Ability to provide support and guidance at other banking institutions within the market.
• Physical requirements: basic movement and lifting as required by job duties.

Equal Employment Opportunity

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment opportunity with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classification.