Relationship Banker II

Simmons Bank; Tennessee; On-site; USD 42,000 - 56,000; Full time

Job summary

Simmons Bank in Tennessee seeks a Relationship Banker to build, grow, and retain client relationships while delivering an exceptional client experience.

You will recommend the bank’s full range of services, process account openings, assist with consumer loans, and coordinate with partner teams to meet client needs.

The role requires a high school diploma, at least two years of customer-facing experience, and the ability to travel for meetings and training.

Qualifications

• High school diploma or GED required.
• Two years of customer-facing and goal-oriented experience.
• Registration with the NMLS is required, or obtain license after employment.
• Proficiency in MS Office and using social media for brand awareness.

Responsibilities

• Share and recommend the bank’s full range of resources and capabilities.
• Achieve individual goals through in-person and outbound calling activities.
• Open, research, and maintain accounts in compliance with BSA and CIP requirements.
• Facilitate consumer loan requests and maintain knowledge of loan policies.
• Refer customers to partner teams for small business, mortgage, and advisory needs.
• Maintain high client satisfaction and an optimal client experience.
• Ensure compliance with laws, policies, and training requirements.
• Process customer requests accurately and professionally while identifying needs.
• Perform additional duties as assigned.

Skills

Customer facing

Presentation skills

Team leadership

Coaching

Outbound calling

Education

High school diploma or GED

Tools

MS Office

Job description

Simmons Bank is a dynamic regional community bank committed to delivering passionate, customer‑focused banking solutions. We look for a Relationship Banker (RB) who can build, expand, and retain client relationships while providing an exceptional client experience.

Essential Duties and Responsibilities

• Share and recommend the bank’s full range of resources, including traditional in‑branch services, digital capabilities, and business partner resources.
• Achieve individual goals through required levels of in‑person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assistance with appropriate account selection, research of customers’ accounts, and compliance with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests, maintain knowledge of loan policies and procedures, and assist with the branch’s consumer loan portfolio.
• Uncover needs and refer customers to partner‑centric teams that work with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversations to identify needs and recommend solutions.
• Perform additional duties and responsibilities as assigned.

Qualifications

• High school diploma or GED.
• Two years of customer‑facing and goal‑oriented experience.
• Registration with the National Mortgage Licensing System and Registry (NMLS) is required, or obtain an NMLS license after employment.
• Proficiency in MS Office and an ability to utilize social media platforms for brand awareness and market knowledge.
• Strong motivational and presentation skills in one‑on‑one and small group settings.
• Team‑centric approach and ability to coach and lead branch staff according to process and protocol.
• Occasional travel for meetings, training, bank conversion, and acquisition support (sporadic and minimal overnight or out‑of‑town).
• Ability to support and provide guidance at other banking institutions within the market.

Equal Employment Opportunity

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability, or any other legally protected classifications.