Relationship Banker I

Simmons Bank; Columbia Township (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Simmons Bank is seeking motivated individuals for customer engagement roles in Columbia Township, Missouri. Responsibilities include assisting customers with their banking needs, processing transactions, and facilitating loan requests.

Successful candidates will possess a high school diploma or GED, and at least one year of customer-facing experience. The role requires registration with the NMLS and proficiency in MS Office, offering a dynamic team-centric environment focused on customer satisfaction.

Qualifications

• One year of customer-facing and goal-oriented experience.
• Registration with the National Mortgage Licensing System and Registry (NMLS) required.

Responsibilities

• Assist customers with account selection and transactions.
• Facilitate consumer loan requests and maintain loan policy knowledge.
• Ensure all activities comply with laws and regulations.

Skills

Customer-facing experience

Team-centric approach

Motivational skills

MS Office proficiency

Education

High school diploma or GED

Job description

Essential Duties and Responsibilities

• Share and recommend the bank's full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure individual goals are met through required levels of in‑person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with account selection, performing research of customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolio(s).
• Uncover customer needs and refer them to a partner‑centric team that works with small business, corporate and institutional partners, mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or GED required.
• One year of customer‑facing and goal‑oriented experience.
• Ability to effectively motivate and present information in one‑on‑one and small group situations to customers, clients and other employees.
• Embrace a team‑centric approach to collectively help customers in a fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Registration with the National Mortgage Licensing System and Registry (NMLS) required; or obtain an NMLS license after employment.
• Computer skills: proficiency in MS Office programs.
• Understanding and utilization of social media platforms to share brand awareness and obtain market knowledge.
• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town).
• Ability to provide support and guidance at other banking institutions within the market.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.